Help

Torn City Donator

From Torncity WIKI - The official help and support guide

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==Donator Pack's and Subscriptions==
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==General Information==
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You can purchase Donator Packs using PayPal or Google Checkout. You can either purchase in single amounts, which we refer to as "Standard" on the donation page or purchase a subscription to be delivered directly to your account once monthly. The price varies depending on what you choose to purchase, the standard cost is $5.00 USD for a single Donator pack.
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===General Information===
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''Please note after the changes to the donation system, you now receive status and points delivered directly to your account. Purchasing the standard single Donator pack comes to your items list as an item. You must go to your items and click 'use' beside the Donator pack to receive the benefits. If you are a subscriber your Donator status does not come in item form, it comes as Donator days and points added to your account.  ''
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You can purchase Donator Pack's using PayPal or Google Checkout. You can either purchase in single amounts, which we refer to as "Standard" on the donation page or purchase a subscription to be delivered directly to your account once monthly. The price varies depending on what you choose to purchase, the standard cost is $5.00 USD for a single Donator pack.  
+
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''Please note after the changes to the donation system, you now receive status and points delivered directly to your account. Purchasing the standard single Donator pack does not come as an item. No Donator purchases come as an item to your account any longer. ''
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==Standard Donations==
 +
Standard Donations are the first option you see on the Donator page. You can receive them as a single donation, or you can receive them in larger lot's if you wish to purchase more than 1. You can change the number located at the bottom of the page to receive the amount you wish to purchase. The standard price is 5.00 USD. You receive 31 days donator status, and 50 points with these Donator packs.
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 +
 
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'''Benefits'''
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* 50 Points
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* 150 Energy bar
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* 5 energy every 10 minutes
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* Advanced search
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* Friends list
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* Black list
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* Notebook
 +
* Donator forums
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* Bulk buy rewards
 +
 
 +
 
 +
==Subscriptions==
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You can purchase a subscription two different ways. You can pay 4.85 USD per month, or you can purchase a year at a time for 48.50 USD.
 +
 
 +
Monthly subscriptions will get 31 days donator status and 75 points delivered to your account monthly.
 +
 
 +
Annual subscriptions will get you 12 months worth of donator status and 900 points delivered to your account when you make the purchase.  
 +
 
 +
 
 +
'''Benefits'''
 +
* 50 Points
 +
* 150 Energy bar
 +
* 5 energy every 10 minutes
 +
* Advanced search
 +
* Friends list
 +
* Black list
 +
* Notebook
 +
* Donator forums
 +
*''' Special prize draws'''
 +
* '''Random giveaways'''
 +
 
 +
 
 +
==FAQ==
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*'''Who do I talk to if I need help?'''
 +
You can mail '''payments@torn.com''' or '''Heather@torn.com''' for all your Donation issues. You can also mail Clansdancer ingame ID 65306.
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 +
*'''Can I cancel my subscription?'''
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Yes, you can cancel at any time. You can do this yourself through Paypal or Google.
 +
 
 +
*'''I can't see where to cancel at. Help!'''
 +
You can find this payment in your reoccurring or subscription section of your Paypal or Google account.
 +
 
 +
*'''How do I change the quantity?'''
 +
Near the box with the number you are going to purchase in it, you will find a + and - sign, you can use those buttons or manually change the number inside the box.
 +
 
 +
*'''What does "Subscription pending mean?"'''
 +
This normally means your payment did not complete successfully for this month, paypal will retry that payment in 5 days time. This does mean you may possibly lose the donator status until they retry and complete a successful payment.
 +
 
 +
*'''Why won't paypal accept my prepaid debit card?'''
 +
Generally prepaid debit cards purchased within The United States are allowed to be used almost anywhere, however some of them stipulate the card can only be used within The United States. We are located in England, making the purchase out of the country for these cards.
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*'''Where do I donate at?'''
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You can find the donator house in the city, or alternatively you can click here [http://www.torn.com/donator.php?]

Revision as of 15:56, 13 January 2013

Contents

General Information

You can purchase Donator Packs using PayPal or Google Checkout. You can either purchase in single amounts, which we refer to as "Standard" on the donation page or purchase a subscription to be delivered directly to your account once monthly. The price varies depending on what you choose to purchase, the standard cost is $5.00 USD for a single Donator pack.

Please note after the changes to the donation system, you now receive status and points delivered directly to your account. Purchasing the standard single Donator pack comes to your items list as an item. You must go to your items and click 'use' beside the Donator pack to receive the benefits. If you are a subscriber your Donator status does not come in item form, it comes as Donator days and points added to your account.

Standard Donations

Standard Donations are the first option you see on the Donator page. You can receive them as a single donation, or you can receive them in larger lot's if you wish to purchase more than 1. You can change the number located at the bottom of the page to receive the amount you wish to purchase. The standard price is 5.00 USD. You receive 31 days donator status, and 50 points with these Donator packs.


Benefits

  • 50 Points
  • 150 Energy bar
  • 5 energy every 10 minutes
  • Advanced search
  • Friends list
  • Black list
  • Notebook
  • Donator forums
  • Bulk buy rewards


Subscriptions

You can purchase a subscription two different ways. You can pay 4.85 USD per month, or you can purchase a year at a time for 48.50 USD.

Monthly subscriptions will get 31 days donator status and 75 points delivered to your account monthly.

Annual subscriptions will get you 12 months worth of donator status and 900 points delivered to your account when you make the purchase.


Benefits

  • 50 Points
  • 150 Energy bar
  • 5 energy every 10 minutes
  • Advanced search
  • Friends list
  • Black list
  • Notebook
  • Donator forums
  • Special prize draws
  • Random giveaways


FAQ

  • Who do I talk to if I need help?

You can mail payments@torn.com or Heather@torn.com for all your Donation issues. You can also mail Clansdancer ingame ID 65306.

  • Can I cancel my subscription?

Yes, you can cancel at any time. You can do this yourself through Paypal or Google.

  • I can't see where to cancel at. Help!

You can find this payment in your reoccurring or subscription section of your Paypal or Google account.

  • How do I change the quantity?

Near the box with the number you are going to purchase in it, you will find a + and - sign, you can use those buttons or manually change the number inside the box.

  • What does "Subscription pending mean?"

This normally means your payment did not complete successfully for this month, paypal will retry that payment in 5 days time. This does mean you may possibly lose the donator status until they retry and complete a successful payment.

  • Why won't paypal accept my prepaid debit card?

Generally prepaid debit cards purchased within The United States are allowed to be used almost anywhere, however some of them stipulate the card can only be used within The United States. We are located in England, making the purchase out of the country for these cards.

  • Where do I donate at?

You can find the donator house in the city, or alternatively you can click here [1]