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Forum Main>>Bugs & Issues>> Subscriber Icon Disappeared
Corill

ID: 1690244
Level: 30
Posts: 159
Score: 56
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Thread created on Mon Jan 28, 2013 12:11:46
Last replied to on Thu Jan 31, 2013 13:23:23
I am a monthly subscriber to this game and my subscription icon has disappeared. This issue was also reported under a previous bug thread and was declared as "Fixed". The solution offered was to refresh icons by going to "Settings". However, the blue cross still does not appear for me even after I have refreshed my icons. I have checked the payment process and there is nothing wrong on that side. I hope this will not result in me failing to receive my 75 points per month or any of the other subscriber benefits, including donator status and random giveaways etc. Please resolve this issue as soon as possible.

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RatedR

ID: 72498
Level: 75
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Posted on Mon Jan 28, 2013 14:37:31
Did your subscription run out?



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Corill

ID: 1690244
Level: 30
Posts: 159
Score: 56
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Posted on Mon Jan 28, 2013 14:44:43
When I mouse over the donator status star icon, it says 1 day left. However, there is no sign of the blue subscriber icon. And my subscription can't run out because it is a recurring monthly payment which lasts until cancelled and I haven't cancelled it.

Last Edited: Mon Jan 28, 2013 14:47:18
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RatedR

ID: 72498
Level: 75
Posts: 19275
Score: 12094
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Posted on Mon Jan 28, 2013 17:29:12
To be checked.



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Corill

ID: 1690244
Level: 30
Posts: 159
Score: 56
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Posted on Tue Jan 29, 2013 08:21:18
My subscriber status has been restored. Thank you. However, I was forced to buy and use a donator pack today as I was demoted to non-subscriber status when actually I was still subscribed. Can I be compensated please for the donator pack that I had bought and used and my lost energy? Thank you for your attention to this matter.

Last Edited: Tue Jan 29, 2013 10:26:01
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Corill

ID: 1690244
Level: 30
Posts: 159
Score: 56
Corill [1690244]Reply | Quote | Report

Posted on Tue Jan 29, 2013 11:59:15
I have been given a donator pack as compensation. Thank you. This issue has been resolved. However I really hope that steps will be taken to ensure that it does not happen again.

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Icecube

ID: 1625229
Level: 41
Posts: 550
Score: 107
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Posted on Thu Jan 31, 2013 13:23:23
*edit* nvm! its sorted after an icon refresh

Last Edited: Thu Jan 31, 2013 13:24:48
Forum Main>>Bugs & Issues>> Subscriber Icon Disappeared
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