Thread created on Mon Jan 28, 2013 12:11:46 Last replied to on Thu Jan 31, 2013 13:23:23
I am a monthly subscriber to this game and my subscription icon has disappeared. This issue was also reported under a previous bug thread and was declared as "Fixed". The solution offered was to refresh icons by going to "Settings". However, the blue cross still does not appear for me even after I have refreshed my icons. I have checked the payment process and there is nothing wrong on that side. I hope this will not result in me failing to receive my 75 points per month or any of the other subscriber benefits, including donator status and random giveaways etc. Please resolve this issue as soon as possible.
When I mouse over the donator status star icon, it says 1 day left. However, there is no sign of the blue subscriber icon. And my subscription can't run out because it is a recurring monthly payment which lasts until cancelled and I haven't cancelled it.
My subscriber status has been restored. Thank you. However, I was forced to buy and use a donator pack today as I was demoted to non-subscriber status when actually I was still subscribed. Can I be compensated please for the donator pack that I had bought and used and my lost energy? Thank you for your attention to this matter.