Forums
First  << 1 >>  Last
Forum Main>>Bugs & Issues>> Donator status/Subscription
-Betelgeuse-
ID: 335379
Level: 51
Posts: 2232
Score: 574
-Betelgeuse- [335379]Reply | Quote | Report

Thread created on Sun Nov 11, 2012 04:00:36
Last replied to on Tue Nov 13, 2012 20:48:38
I'm a monthly subscriber and I just got this message:

11/11/12
3:45:11 AM You have lost your Donator Status. You will no longer receive 5 energy every 10 minutes and your 150 energy bar has been reduced to 100. If you would like them back, please go here to donate again.

I still have my subscriber icon, but I lost my donator status? I thought that if I was a subscriber that it would just continually give me donator stats?

I'm confused, people in global said to make a bug report about it.

Super secret reinforced spam barrier 2.0
-Betelgeuse-
ID: 335379
Level: 51
Posts: 2232
Score: 574
-Betelgeuse- [335379]Reply | Quote | Report

Posted on Sun Nov 11, 2012 04:31:21
the donator status I have right now is from one I just bought after the fact. I never got the point from the subscriber status, no the donator days.

Super secret reinforced spam barrier 2.0
Chaos_Greg

ID: 46203
Level: 81
Posts: 15987
Score: 7838
eVÝChaos_Greg [46203]Reply | Quote | Report

Posted on Sun Nov 11, 2012 08:17:46
Is your subscription still active or did you cancel it recently?

---Buying Ceqium @150Mil---
SigTORN.jpg
Super secret reinforced spam barrier 2.0
-Betelgeuse-
ID: 335379
Level: 51
Posts: 2232
Score: 574
-Betelgeuse- [335379]Reply | Quote | Report

Posted on Sun Nov 11, 2012 15:50:31
its active and I just got credited for the subscription as I have 62 days of donator status now

my question is, for the awards/merits, my donator status was gone for about 2 hours. does this mean I have to start all over for the donator days merits?

I sure hope not, seeming as I never canceled it and it's something torn side that may have caused my donator days counter to reset

Super secret reinforced spam barrier 2.0
RatedR

ID: 72498
Level: 75
Posts: 19234
Score: 12073
RatedR [72498]Reply | Quote | Report

Posted on Tue Nov 13, 2012 11:24:27
Clansy should be able to help you with this issue.



Super secret reinforced spam barrier 2.0
Chedburn

ID: 1
Level: 35
Posts: 7240
Score: 12649
Chedburn [1]Reply | Quote | Report

Posted on Tue Nov 13, 2012 20:37:04
If i'm not mistaken, I believe this is because the subscription gets added at a certain time and the donator days get removed at midnight. So, on your first month of subscription you get 31 days, but this could run out before the subscription is readded. We're unsure of how to resolve this issue really as we can only remove donator days at certain times.



Ched.jpg
Super secret reinforced spam barrier 2.0
Hydr0

ID: 304168
Level: 100
Posts: 2012
Score: 503
~V~Hydr0 [304168]Reply | Quote | Report

Posted on Tue Nov 13, 2012 20:48:38
They should just carry on as normal, please keep track and if it dosent then mail me or file a new report and we will get it fixed.

Forum Main>>Bugs & Issues>> Donator status/Subscription
First  << 1 >>  Last