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Dag

ID: 979420
Level: 71
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[–A] Dag [979420]Reply | Quote | Report

Thread created on Thu Aug 23, 2012 23:55:12
Last replied to on Thu Sep 20, 2012 18:56:00
I had three separate blocks of ISTC and the third block of 1MIL shares is gone. It was not up for sale and not combined with other blocks. I check every the stock portfolio every 2-3 days so it has happened between 8/20/12 and 8/23/12. Thanks for looking into and fixing.


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Chaos_Greg

ID: 46203
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Posted on Fri Aug 24, 2012 07:24:33
for clansy, I can see some irregularities that has to be looked into.


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Chaos_Greg

ID: 46203
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Posted on Thu Aug 30, 2012 19:04:01
We have found you are missing 1 block of 100k shares. You certainly didn't lose 1 mil shares
we have credited you that cash directly. Thanks.

We've also fixed your decimal cash issue.

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Dag

ID: 979420
Level: 71
Posts: 1610
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[–A]Dag [979420]Reply | Quote | Report

Posted on Thu Sep 20, 2012 18:56:00
I have gone back to see if I had any screen captures of my stock page and of course not thinking I would need them - I do not. I obviously do not have the proper documentation to validate my share claim, but I am quite quite sure it was not a block of 100K shares. I had 3 separate blocks, one small block of 100K shares which I had and still have and two much larger blocks both just under 1M shares (each worth @ $250-275M depending on the day). You have reimbursed me for the 100K block of shares, but I never lost that. I wanted to go back and be sure before I resent this info to you. I have no reason to attempt to gain more than the shares I had, but do not want to lose out on the shares I actually had either. I did keep track of my total portfolio value and that is how I know there was far more than 100k shares lost. Please re-look at irregularities and differences to validate as this is not right. Thank you.


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