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Forum Main>>Bugs & Issues>> Lost chess game because of timeout:
Righteous_Kill

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Thread created on Fri Aug 03, 2012 19:17:31
Last replied to on Sun Aug 12, 2012 02:28:50
Hello staff,

I lost a chess game to ravenhunter (1625417) because of timer error. The game ID is #36763, and it was played on 08/03/2012, and ended at 19:56:53 (30:20).

We were playing the game, and everything seemed fine. It was my move and I was watching my timer, and all of a sudden, before my time had expired by my account, I lost and the game announced that I had timed-out.

I did not timeout, I still had over 20 seconds or so left on my timer, which I was watching it pretty closely. I lost $5,000,000, as well as some of my ranking.

This all that I know, and I swear that I still had plenty of time left on my timer when this event occurred.

I hope that I can get my money back, as well the small amount of ranking that I lost because of this error.

Thank you staff for looking into this matter for me. I promise to be patient while it is being investigated.

~Righteous~

P.S. This has occurred several times before, and I have just let those events slide, but I felt that this needed to be reported.

Thank you again.


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toshykazu

ID: 1435333
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Posted on Sun Aug 05, 2012 08:36:49
Yes this one should be reported.
I see that your opponent last moved at 19:55:49 and the timeout occurred at 19:56:53, so it was a legal timeout.
Looks lie your timer wasn't in sync. It will be quite hard to locate the problem but it must be fixed.

Thank you.

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Righteous_Kill

ID: 1453830
Level: 44
Posts: 836
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Righteous_Kill [1453830]Reply | Quote | Report

Posted on Mon Aug 06, 2012 05:43:13
Well thank you Toshy, but what am I to do for now? Just wait?
Could I get my money and ranking back now, and you can do whatever investigation into the timer trouble? That would be nice.
There is no sense in my having to wait all of the time that it may take to find the timer problem before I get my $5,000,000 and ranking back is there?

Thanks again,

~Righteous~

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toshykazu

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toshykazu [1435333]Reply | Quote | Report

Posted on Sat Aug 11, 2012 08:01:57
I believe it's fixed now.

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Righteous_Kill

ID: 1453830
Level: 44
Posts: 836
Score: 743
Righteous_Kill [1453830]Reply | Quote | Report

Posted on Sun Aug 12, 2012 02:28:50
Thank you Toshykazu !

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Forum Main>>Bugs & Issues>> Lost chess game because of timeout:
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