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Righteous_Kill

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Thread created on Sun Jul 01, 2012 00:53:42
Last replied to on Tue Jul 03, 2012 19:06:14
Hello, I lost a game because of connection error, every time I play chess several times a game I get a connection error. Normally when I hit the refresh button provided by the game, everything is okay. My last game the connection error, or lag, caused me to lose the game. I moved my piece but the timer on my side continued to count-down until it said I lost because I timed-out.

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Righteous_Kill

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Posted on Sun Jul 01, 2012 21:08:28
What more do you need to investigate this? I have read several other reports of the exact same thing happening to others, and it says confirmed and fixed next to them. When might I expect some sort of acknowledgment that I have made a bug report?

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RatedR

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Posted on Sun Jul 01, 2012 22:15:06
You do realize that it is Sunday, right? We, as staff, also have our own lives and can not deal with every report right away. I would kindly like to ask you to be more patient next time, we will get to your report. Reports are usually dealt with within 24 hours.

Anyway, I am confirming this for Toshykazu to look into.




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Righteous_Kill

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Posted on Sun Jul 01, 2012 22:24:39
Thank you for the confirmation. I do realize that it is Sunday, and I understand that people have lives. I also understand that Torn does not shut down on the weekends. I apologize for any inconvenience, and I also hope you understand the inconvenience that I felt during the above mentioned problem with the game system.

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Anton

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Posted on Mon Jul 02, 2012 15:44:40
Do people actually get refunded if they lost this way?
As this has happened to me a number of times, and I've just let it slide because I didn't see the point in complaining about a couple of mill

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toshykazu

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Posted on Tue Jul 03, 2012 09:54:55
I marked those reports as fixed because I really believed it. But looks like more work is required.
The problem is not regular, it "happens" sometimes, this is why it so difficult to trace it.

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Righteous_Kill

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Posted on Tue Jul 03, 2012 19:06:14
Thank you for looking into it. I am not concerned about the cash I lost, and what matters the most is losing a game on the last move because of lag.

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