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lifaen

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Thread created on Tue Apr 03, 2012 09:04:39
Last replied to on Sat Apr 28, 2012 18:22:14
For some reason, when I try and view mine or another player's personal stats, the page goes completely black.
It's not my laptop, as everything else works fine, it seems to only be on personal stats.

EDIT: And even though the screen goes black, hyperlinks still work, as I can click my home page and will be taken there.
Also, the black screen doesn't always appear immediately, sometimes I can view the stats for a few seconds before it all goes black.

Here is a screenie.

Thanks.

BlackScreen.png

Last Edited: Tue Apr 03, 2012 17:05:45
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Marc

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Posted on Tue Apr 03, 2012 10:06:45
Please try disabling any addons or extensions you have loaded on Chrome

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lifaen

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Posted on Tue Apr 03, 2012 10:07:52
I don't have any addons or extensions.

Also, this problem has only arisen in the past 2 days.

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Marc

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Posted on Tue Apr 03, 2012 10:29:35
I can see a Norton extension on there.

Click Spanner > Tools > Extensions and remove the tick from "Enabled"

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lifaen

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Posted on Tue Apr 03, 2012 10:32:41
Ooh right, wasn't aware that was an extension haha (I'm not very computer savvy), it came pre-installed on my laptop.

Disabled the extension - still a black screen on stats page.

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RatedR

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Posted on Tue Apr 03, 2012 23:15:56
Have you tried other browsers?



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lifaen

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Posted on Wed Apr 04, 2012 06:15:38
Tried IE and it appeared to work fine, but Chrome is my default and preferred browser.
Should I do anything like delete my cookies etc?

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RatedR

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Posted on Wed Apr 04, 2012 13:40:48
Clear your cache, temp files and flush your DNS?



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lifaen

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Posted on Thu Apr 05, 2012 10:06:30
I will try out those tomorrow, currently unable to log on through my laptop, will let you know how it works out, thanks

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RatedR

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Posted on Sun Apr 08, 2012 16:13:31
So, did it work?



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lifaen

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Posted on Sun Apr 08, 2012 20:01:16
Sorry for reply.

I didn't try them, as the problem seems to have sorted itself out.
I haven't had the black screen today or yesterday - that's why I hadn't replied, because I wanted to see if it continued to be ok, which it has.

If the problem comes back I'll let you know. Thanks for your help RatedR and Marc

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RatedR

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Posted on Sun Apr 08, 2012 20:08:41
You're welcome. Thanks for the feedback.

Closed



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Posted on Wed Apr 11, 2012 16:34:44
It is back. So confirmed.



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lifaen

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Posted on Wed Apr 11, 2012 16:37:31
UPDATE:
Tried clearing cache, disabling extensions and re-updated Java and Flash as recommended by RatedR, but black screen still appears

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Erotic_Sheep

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Posted on Mon Apr 16, 2012 00:07:12
I too have the black screen issue when I view either mine or anyone else's stats. I have just replaced my laptop, so thought it might be an issue with the new one, but seeing someone else with the same error gives me hope that my laptop's not broken!

Links still work on page despite not being able to see them, same as lifaen. Tried fiddling with various setting to no avail.

If i restart my browser, the first time I try and view the page it takes a few seconds to go black, but after that initial page load any attempt to view them and the black screen is almost instantaneous.

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lifaen

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Posted on Wed Apr 18, 2012 21:11:30
By Erotic_Sheep [64010]
I too have the black screen issue when I view either mine or anyone else's stats. I have just replaced my laptop, so thought it might be an issue with the new one, but seeing someone else with the same error gives me hope that my laptop's not broken!

Links still work on page despite not being able to see them, same as lifaen. Tried fiddling with various setting to no avail.

If i restart my browser, the first time I try and view the page it takes a few seconds to go black, but after that initial page load any attempt to view them and the black screen is almost instantaneous.


Glad to see it's not just me! Was beginning to think there was something wrong with my laptop (which is only 4 months old) - unless we both have an identical fault/problem

What laptop do you have? I have the HP Pavilion dv6, can give model number if required


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Davzz

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Posted on Wed Apr 25, 2012 23:40:56
Escalated to Ole

-Davz
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Posted on Wed Apr 25, 2012 23:42:21
s/Ole/Kevin/

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tornberry

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Posted on Thu Apr 26, 2012 10:32:12
lifaen, Erotic_Sheep

Can you both please provide as much useful info as possible such as:

Operating System
Browser and Version

Thanks

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Davzz

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Posted on Sat Apr 28, 2012 11:06:12
Can anyone reliably replicate this? If so please contact alex@torn.com by email. I can't replicate this, and we can't figure out what this might be without access to something that can also see this bug!!

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Link

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Posted on Sat Apr 28, 2012 12:35:01
By lifaen [519548]
Ooh right, wasn't aware that was an extension haha (I'm not very computer savvy), it came pre-installed on my laptop.

It seems this problem with Chrome that is a widely reported issue from many affected laptop users, specifically HP Laptops (although other brands too) that have configurable "switchable graphics." Does your laptop have this? If so, here's how you can attempt to fix the problem:

1. Go to your desktop & right click. select "configure switchable graphics" (if you don't have this option then stop here this is not your problem)
2. Go to "Recent Applications" > "Other Applications" and select Chrome.
3. select the high performance button until it is changed to power saving mode.
4. Click the apply button & restart Google Chrome.

If you don't have a HP the directions & mode (power saving) might be slightly different (ie. might be called economy mode or somesuch). Just Google up switchable graphics+yourmodelhere to find out how to change it. If you can't work it out, send me a PM or post your brand/model in this thread.

EDIT: Some examples:

tinyurl.com/bpuv7eg
tinyurl.com/c94txlr
[url]http://tinyurl.com/d2f4whj[/url]

EDIT AGAIN: gah! Just saw that you *do* have a HP, great! Let's hope Erotic_Sheep has the same


Last Edited: Sat Apr 28, 2012 12:46:39
tinyurl.com/torn-crime-enhancers

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lifaen

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Posted on Sat Apr 28, 2012 13:15:58
Sorry, only just been notified/realised this had been replied to!

Okay, I'll do my best..

My laptop is the HP Pavilion dv6-6c75sa

Windows 7
Google Chrome is up to date (18.0.1025.162)


Yes, I have dedicated and shared graphics
My dedicated graphics is 1GB AMD Raedon HD 6490M

And okay Link, I will try what you said now as I do have switchable graphics
(Thought I'd post all the details anyway so Erotic_Sheep could compare or something)



EDIT: P.s. I haven't had the black screen for some time now, perhaps over a week? I'm afraid I didn't keep track

Last Edited: Sat Apr 28, 2012 13:17:42
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lifaen

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Posted on Sat Apr 28, 2012 13:30:49
Okay, just applied the changes and noticed no change, but the stats page does work

Link, what difference will be make by changing it to power saving from high performance?
For example, will Youtube load slower etc?

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Link

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Posted on Sat Apr 28, 2012 13:37:59
By lifaen [519548]
Link, what difference will be make by changing it to power saving from high performance?
For example, will Youtube load slower etc?

Nothing different for Torn & Youtube and the like. However if you play graphics intensive games in Chrome (some big graphics based mmorpg's come to mind) then you may notice a drop in performance for those. However if it's a huge issue you can always change it back (you know how now!)

Well if you said you didn't have the black screen issue on your graphs for awhile, then you will of course not notice any difference. Let's hope the Chrome dev's get this sorted soon so you guys don't have to work around the problem like this


tinyurl.com/torn-crime-enhancers

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lifaen

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Posted on Sat Apr 28, 2012 13:43:14
Ok, sounds great!
The only graphics intensive game I play is downloaded, so nothing to do with Chrome

Nah, it's been at least a week! Hopefully this sorts it, it's quite an annoying problem, especially when I'm at war and want to check out players stats!

Thanks for your help Link, much appreciated mate

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Marc

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Posted on Sat Apr 28, 2012 18:22:14
Closing this as this is a Chrome issue

Forum Main>>Bugs & Issues>> Black Screen
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