Please let us know exactly how to replicate the bugs you find (So we can make the bug happen). Otherwise there is no way we can fix it. Also, let us know what server you were connected to at the time of the error if possible.
You can report them as much as you like, but without letting us know how the bugs happen, and the full details of the bug; we can't fix them. We need as much detail as possible, otherwise the best we can do is wait for another user to report it who DOES give that info. At the moment 95% of bugs submitted are completely useless to us.
Well that's all very well Ched, but I get the feeling that whatever bug I report is either ignored or misunderstood.
I'm also concerned with the reporting mechanism, as it currently permits other players to see your reports.
In a recent case, I posted a bug, fully documented; although your mechanism for displaying the bug details severely reduced it's information by stripping certain characters.
My bug reported a severe issue which I had mentioned my concerns to Is0 some time ago, something that I will not speak of here due to it's sensitivity. My original report to Is0, (via email after receiving permission via IRC), I've heard nothing about, and my recent report appears to have vanished.
I've also posted another bug which apparently was looked at, however your programmers failed to find any error. Well, my eyes don't often deceive me, and as a professional web-applications developer myself, I seldom make mistakes in issues such as that.
This does not make me very confident in the whole bug-reporting system, and whilst I appreciate your need for us users to post reports, I will be talking a long hard look at any bugs I find and making my own mind up as to whether your people are a) interested and b) capable of fixing the problems.
I'd like to take this opportunity to suggest a form to fill out when filing bug reports.
Some of the fields could include browser, version number, operating system, time and date, server connected, and of course steps to reproduce the bug.
This would probably eliminate a large portion of the useless bug reports and ensure that the bug reports that are received will contain useful information.
Edited by: Gram on 16/10/07 at 3:17:55 AM
I'd also like to suggest that there be some anonymity - not to the bug staff, but to other players.
For example, when the bug that allowed you to get multiple points cropped up, it probably wasn't something that anyone wanted posted openly in the Bug Report where it could be exploited.
Or with the cron problems a while back, I got hate mail for posting about the repeat crons running from a couple schmucks who didn't want it fixed too quickly. That was mostly just annoying, but it might put people off from reporting things if it escalates...