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Chedburn

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Last replied to on Wed Dec 05, 2007 07:50:56
Please let us know exactly how to replicate the bugs you find (So we can make the bug happen). Otherwise there is no way we can fix it. Also, let us know what server you were connected to at the time of the error if possible.

You can report them as much as you like, but without letting us know how the bugs happen, and the full details of the bug; we can't fix them. We need as much detail as possible, otherwise the best we can do is wait for another user to report it who DOES give that info. At the moment 95% of bugs submitted are completely useless to us.

Thanks!!

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Music
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Posted on Tue Oct 16, 2007 01:17:48
gotcha first post


I love being forumbanned!! IT IS ARESARM!!!11111


Edited by: Chedburn on 16/10/07 at 1:20:28 AM

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Posted on Tue Oct 16, 2007 01:18:10
good. i have come across a few bugs in my time

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Tasslehoff
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Posted on Tue Oct 16, 2007 01:18:40
Will make sure I do next time

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BIGJ101
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Posted on Tue Oct 16, 2007 01:18:57
ok i will inform you if any thing comes up

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o_O
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Posted on Tue Oct 16, 2007 01:29:59
k, sweet

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Jorgy411

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Posted on Tue Oct 16, 2007 01:30:48
will do...



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-Kazumi-
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Posted on Tue Oct 16, 2007 01:53:53
w00t 7th post!

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Oddisee
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Posted on Tue Oct 16, 2007 02:05:00
will do ched

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SniperDog
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Posted on Tue Oct 16, 2007 02:08:11
No problem.

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Posted on Tue Oct 16, 2007 02:12:58
Well that's all very well Ched, but I get the feeling that whatever bug I report is either ignored or misunderstood.

I'm also concerned with the reporting mechanism, as it currently permits other players to see your reports.

In a recent case, I posted a bug, fully documented; although your mechanism for displaying the bug details severely reduced it's information by stripping certain characters.

My bug reported a severe issue which I had mentioned my concerns to Is0 some time ago, something that I will not speak of here due to it's sensitivity. My original report to Is0, (via email after receiving permission via IRC), I've heard nothing about, and my recent report appears to have vanished.

I've also posted another bug which apparently was looked at, however your programmers failed to find any error. Well, my eyes don't often deceive me, and as a professional web-applications developer myself, I seldom make mistakes in issues such as that.

This does not make me very confident in the whole bug-reporting system, and whilst I appreciate your need for us users to post reports, I will be talking a long hard look at any bugs I find and making my own mind up as to whether your people are a) interested and b) capable of fixing the problems.

(Edited for spelling)


Edited by: Nyna on 16/10/07 at 2:13:41 AM

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Posted on Tue Oct 16, 2007 02:26:23
well done

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Gram
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Posted on Tue Oct 16, 2007 03:17:35
I'd like to take this opportunity to suggest a form to fill out when filing bug reports.

Some of the fields could include browser, version number, operating system, time and date, server connected, and of course steps to reproduce the bug.

This would probably eliminate a large portion of the useless bug reports and ensure that the bug reports that are received will contain useful information.


Edited by: Gram on 16/10/07 at 3:17:55 AM

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Shaolin

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Posted on Tue Oct 16, 2007 03:28:38
Thanks for letting us know, I will be sure to be more specific

Forever remember the good times Cydnee.

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Dos-Equis-XX

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Posted on Tue Oct 16, 2007 03:48:33
Ah yes the bugs.

Time to call the Pest control!

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Megadeth

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Posted on Tue Oct 16, 2007 04:17:51
I barely find any bugs, but if I see one, will take note of it.

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bhall
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Posted on Tue Oct 16, 2007 04:58:44
I posted a bug weeks ago reporting that the 'ABOUT' link on the front page points to 'register.php' instead of 'about.php'. It still hasn't been fixed.

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BrenTo

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Posted on Tue Oct 16, 2007 05:39:44
gotcha

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-SaVaGe-

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Posted on Tue Oct 16, 2007 05:40:29
bad bugs


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Misery
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Posted on Tue Oct 16, 2007 06:36:39
Hawt

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Horselady32
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Posted on Tue Oct 16, 2007 07:16:25
i cannot donate medical items to my fraction

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Freddy_Bear
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Posted on Tue Oct 16, 2007 07:26:07
ok will do

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Posted on Tue Oct 16, 2007 07:56:35
cool!

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D4RR3N
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Posted on Tue Oct 16, 2007 08:53:22
I totally agree with what has been suggested by Gram ID: 16010.

The form would even help your stuff be more effecient, by just filtering the ones with all queries filled in properly.



Edited by: D4RR3N on 16/10/07 at 8:54:56 AM

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Bueno_Excelente

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Posted on Tue Oct 16, 2007 09:13:57
I'd like to take this opportunity to suggest a form to fill out when filing bug reports.

Some of the fields could include browser, version number, operating system, time and date, server connected, and of course steps to reproduce the bug.

This would probably eliminate a large portion of the useless bug reports and ensure that the bug reports that are received will contain useful information.


Edited by: Gram on 16/10/07 at 3:17:55 AM


I'd also like to suggest that there be some anonymity - not to the bug staff, but to other players.

For example, when the bug that allowed you to get multiple points cropped up, it probably wasn't something that anyone wanted posted openly in the Bug Report where it could be exploited.

Or with the cron problems a while back, I got hate mail for posting about the repeat crons running from a couple schmucks who didn't want it fixed too quickly. That was mostly just annoying, but it might put people off from reporting things if it escalates...

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JimbobBEng
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Posted on Tue Oct 16, 2007 10:58:09
tell ya what... WHEN BUG REPORTING ACTUALLY WORKS I WILL BOTHER TO TRY IT...

last 3 times i tried to post a bug, the bug reporter just said "no type selected" and then cleared all the detailed stuff i put in about replicating the bug...

If you cant even be bothered to store the bug text box on the failure screen (so we can copy it into a forum thread or message instead) im not going to waste my time writing out detailed info for you

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ShaneWalsh

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Posted on Tue Oct 16, 2007 11:13:04
27th post cool

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Moshic

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Posted on Tue Oct 16, 2007 12:05:35
erm how do we know what server we're connected to? I only use the www one... Which I'm guessing it's the main one?

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Saya
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Posted on Tue Oct 16, 2007 12:44:26
no problem

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Baby_ass
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Posted on Tue Oct 16, 2007 13:56:14
ok , hope we exterminate them

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Posted on Tue Oct 16, 2007 14:00:41
I'd like to take this opportunity to suggest a form to fill out when filing bug reports.

Some of the fields could include browser, version number, operating system, time and date, server connected, and of course steps to reproduce the bug.

This would probably eliminate a large portion of the useless bug reports and ensure that the bug reports that are received will contain useful information.


Edited by: Gram on 16/10/07 at 3:17:55 AM


Sounds good.

And LOL at the idiot who got first post

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