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Davzz

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Thread created on Thu Jan 06, 2011 12:59:55
Last replied to on Thu Jan 06, 2011 12:59:55
Dear Torn Users,

I would like to apologise to annual donators who have lost their donator status over the last few days.

As many of you know, we had a problem on New Years eve which disrupted the game for a period of time. Sadly, this almost exactly coincided with an exact month after the new donation system was launched, and this complicated fixing this issue.

As well as these problems, we had a lot of feedback that users signing up for a annual donation were very surpised that they did not get 900 points, but 75 at the start of each month. We came to realize that there was actually no real reason for this, and have therefore taken the opportunity to fix this. Effective immedaitely, annual donations get 900 points at the point of donation, which will be repeated every 12 months until cancellation.

In addition, I am pleased to be able to tell you that all annual donators have been given 900 points, today. This is their entire
annual donation in one go, and means that for most annual donations they have had a free period of donator status of up to five weeks (for those that signed up in early December).

We appreciate your patience during this period and apologise for the huge inconvenience. You are our valued players, and I understand that there has been huge frustration.

-Davz

**UPDATE** A issue today with annual donators taking longer than usual to get their points has been resolved. Please email payments@torn.com if you have any donation related problems.

Last Edited: Thu Jan 06, 2011 23:21:26
-Davz
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