I'm sorry but I'm not joining in the 'you do a wonderfuul job' BS. Some of us put alot of time into playing this game yet now we're a month back. That sucks big time. You guys pay for the back ups to be done - did it not cross anyone's mind to actually check if they'd be done?!!! If I was to work like this in my job I'd be sacked for gross negligence.
As for the promises - how exactly do you guarantee no serious downtime - its not like you predicted this failure so what if the same happens in the future?
So we are supposed to just write off the time we spent playing in the last month and say thanks?!! An apology isn't good enough, you may not value your players time but you're quick enough to take their DP money.
As for the comments by the techie guys above it sounds like you screwed up but I'll leave it to them to question the amateurish attempts at IT that appear to go in the background.
So gee I get to spend in excess of 150hrs to get back to where I was - thanks a whole bunch
80+ days of donator day's gone, 3 levels down, money in bank for another 41 days more then before downtime. Lost 50 days off of age and days in faction. I dunno about where you are but theres around about 30 days in a month where i am and from what im reading there seems to be alot more then one month of time gone back. I would'nt be so annoyed if you'd given us a bit more detail of how youre going to help recover this for us.
Nice work Ched......why is everyone thanking Ched??? No compensation mentioned about all the stuff that people lost....just another "ooops". It's a bunch of crap if you ask me, with the tons of cash the monthly DP's bring in all these "ooops's" shouldn't be happening. And then we are supposed to fell grateful that we all just got bent over and screwed again??? I think not, so many good players have already quit from prior "ooops's" and i bet a lot more will quit over this one.
i lost 19 mil in my bank, lost the faction i was in for 15 days (was co-leader), lost a laptop, lost 3 merits, lost 3 levels, was 22 before crash, am 19 again now....
also lost the mansion i had bought for over 1 month ago!!, lost several 1000's of job points and intel points too...
and the sh*tlist continues...
any compensation for this complete fuck-up???:|o
My education class was set back to longer than a month because I had 3 days left in astrology (which is a 60 day class) and I am not even in it now. I lost over 100 points and some money. The only good thing is that it says I am a donator for the next 179 years. How will we get our lost merits back for like marriage, accomplishments, etc.?
Oh yeah, I lost a bunch of busts but my number of jails is the same. How convient.