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Forum Main>>Announcements>> VERY IMPORTANT - PLEASE READ
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JoeMama
ID: 323515
Level: 28
Posts: 84
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Posted on Thu Feb 22, 2007 02:09:46
i lost 30 days on bank 30 days on dp 30 days on education, 1 level and about half a mill. a game with so many players should keep better records and if its "the hosts fault" you should be compinsated monitarily as this is a load of crap!

ok i feel better. now for some ideas.

cut bank times and all education time by 75% for one course and one investment.

give back dp to all who lost.

compinsate lost levels, with cash. 3mill is what i saw in an erlier post and i think thats fair.

what does everyone else think?

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Venz

ID: 130690
Level: 76
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Posted on Thu Feb 22, 2007 02:11:31
It appears we are back to the "pre lag fix" and "pre server crash" issues of job points now..

Any word on when we might start getting job points again?


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---Neliel---

ID: 250745
Level: 19
Posts: 11
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Posted on Thu Feb 22, 2007 02:12:15
can we get something out of this

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Mimbo

ID: 73208
Level: 56
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Posted on Thu Feb 22, 2007 02:21:14
Very disappointing. I have lost a castle (or rather the additional $50M needed to buy it), a level, several awards, and a lot of crime stats.

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bcdoll

ID: 380248
Level: 52
Posts: 26
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Posted on Thu Feb 22, 2007 02:26:18
Seems like the recovery set back as what I had during Beta Test. Eventhough I feel like I lost so much and so many months yet I enjoyed what I've got now ie married my dream bloke)

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Battle_Field
ID: 422022
Level: 45
Posts: 67
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Posted on Thu Feb 22, 2007 02:42:28
I just started and I almost can't beliève I have to start over very upsetting

Someone needs to destroy DoA for good
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adderas
ID: 191010
Level: 20
Posts: 6490
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Posted on Thu Feb 22, 2007 03:04:31
you say the bank times are set back a month..... my bank money is gone..?

Oh hai I iz r jus heer to hav sum me fun in and japlish kthnxbai
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Capn_Jack
ID: 220712
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Posted on Thu Feb 22, 2007 03:28:40
dont read all this crap go to the bottom


Although it could have been a hell of a lot worse, some user data has been set back by one month. This does not include quite a few things. Bear in mind, this was in no way our fault at all, and will NEVER be happening again ever.

The worst part: All user accounts created in the past month have been removed from Torn City. Their donator packs however ARE recoverable by using donator issues.

-Just prior to an upgrade (literally an hour before), a RAID controller failed
-During this failure one of the drives died - probably killed by the controller. Since we were using RAID-0 in the short term for performance, this is fatal. (again, this was going to be changed to RAID-1 approximately one hour later).
-This combination of failures killed the partition
-Despite 98% of these failures being recoverable, the array has been examined professionally and it is not recoverable
-We therefore have to rely on our backups. We have offsite backups of the database, however on examination these have only been taking the first 80% or so of the database. This is entirely the host's fault for not checking them, although the method used was standard (a mysqldump) and there was no error produced during the automated backup process.
-We therefore have to use old data for the last few tables - basically the users table.
-This is a combination of worst case scenarios that it is hard to foresee. We shall of course be manually checking offsite backups regularly from now on.





Here‚s where we stand.

Firstly the things which are recoverable and will be exactly as you left them 4 days ago:
Items
Factions (although users will have to be reinvited/kicked)
Donator packs (you will have to use them again)
Battle stats
Auctions
Awards
Forums
Pets
Friends/Enemy lists
Some but not all crime EXP


Things which are not recoverable and will be approximately one month out of date:
Your level (set back one month)
Education courses (set back one month)
Your points (set back one month) (but DPs will be recovered meaning a lot more points back in to the system)
Your property (set back one month)
Bank times (set back one month)
Completed missions (set back one month)
Merits (set back one month)
Password (set back to what you had one month ago, please change them)



I would like to make three promises to you for the future.

1) We will do everything in our power to produce at least one large update every month from now on.
2) In future We will ALWAYS give you at least 24 hours notice before a downtime to the hour (not including emergency downtimes)
3) We will make full backups daily and check they are all working fine to avoid anything like this again
4) We will make further manual full database backups to our home desktops twice per week
5) Long downtimes like this will never happen again
6) Data will NEVER again be more than 24 hours out of date if anything like this happens again.

I feel Torn City has grown a hell of a lot stronger over the past 4 days. I promise you, by march 1st, everything will feel back to normal again and with some nice new nifty upgrades.

I sincerly apologise, but promise nothing like this will ever happen again.

I will post a short blog tomorrow answering all questions and how far along the process is.

Thanks very much for understanding.


this is all bulls@#* he did this to f@#k us all up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!xP
fix this

Edited by: Death_by_Shovel on 22/02/07 at 3:36:21 AM


Edited by: Death_by_Shovel on 22/02/07 at 4:24:21 AM

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Capn_Jack
ID: 220712
Level: 9
Posts: 2
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Posted on Thu Feb 22, 2007 03:31:39
Im am bloody unhappy and i hope you rot in hell you f@#*ed up cocksucker.

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ABoyNamedGoo
ID: 175133
Level: 10
Posts: 6
Score: 0
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Posted on Thu Feb 22, 2007 03:44:07
ok so I lost one level, and a few thousand work stats....some battles stats, but I'm just glad to have my account. It could of been worse. I will continue to play the game although this does suck....hopefully we won't experience this again...

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MrGTST
ID: 24294
Level: 51
Posts: 303
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Posted on Thu Feb 22, 2007 04:05:41
Have lost over 100 days of donator status....

any chance of getting them back?

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NWKillah
ID: 73755
Level: 17
Posts: 39
Score: 0
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Posted on Thu Feb 22, 2007 04:09:09
is there anyway for you guys to set it forward a month????? i mean if it can go back, it should be able to go forward.

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something5
ID: 74602
Level: 12
Posts: 1
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Posted on Thu Feb 22, 2007 04:10:34
lost my points and faction,.....gay

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DixiePixie

ID: 88639
Level: 55
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Posted on Thu Feb 22, 2007 04:11:58
i lost my 1428 pointsssssss
wat should i do???:(

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Meina
ID: 383164
Level: 13
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Posted on Thu Feb 22, 2007 04:15:18
I lost alot of my hard earn cash and job...

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NWKillah
ID: 73755
Level: 17
Posts: 39
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Posted on Thu Feb 22, 2007 04:18:00
i just realized i lost about 700k, fix this crap with some kind of compensation.

P.S. i realize 700k might not be alot to some, but it's still alot and it really sucks, hell i already got pickpocked in REAL life, now i get screwed over by a game, hey 40 bucks might not be much to some, but i get mad even if someone takes $5 off me.

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NWKillah
ID: 73755
Level: 17
Posts: 39
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Posted on Thu Feb 22, 2007 04:19:55
if you keep upgrading it, put in a crime and exp bar so we can actually know where we are at. we shoulda had that sooner.

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x666x
ID: 333904
Level: 30
Posts: 426
Score: 1
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Posted on Thu Feb 22, 2007 04:20:22
Lost 2 levels, 2 merits, over 40 points, lost ~50 "days in faction" days but my days old has gone up a week. Lost well over a month's worth of job points, Hundreds of crimes, and ONE AND A HALF education courses.

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GravelingGrl
ID: 373330
Level: 27
Posts: 242
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Posted on Thu Feb 22, 2007 04:22:49
I think if I didn't get to play soon I was going to resort to crying in a corner somewhere...thanks for getting the City up and running!

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PimpThug

ID: 381872
Level: 50
Posts: 1138
Score: 249
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Posted on Thu Feb 22, 2007 04:31:05
Still pissed off about the 6 levels lost as well as all my cash and stats, merits everything including my sig, 2 million dollar house. What I don't see is how stats remained if merits were lost my stats from merits is gone too, as well as my job stats, just hard to understand how selective information is lost...

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cympltun
ID: 175025
Level: 35
Posts: 112
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Posted on Thu Feb 22, 2007 04:47:49
everyone with an account should be getting 30 days of donator status free of charge for this. It is the only fair way of dealing with it. I had cash to buy a dp at the auction house or items market and now those are closed, I'm out the cash to buy one and I'm going to spend time with a 100 health bar when I should have 150. I had tons of cars to sell for the cash. This is BS and since I was set back 30 days and I had a dp for those thirty days my next 30 days really should be on TC and not on me. This is garbage.

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OngBak
ID: 422061
Level: 46
Posts: 197
Score: -67
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Posted on Thu Feb 22, 2007 04:54:38
Lost my whole account had to resign up? is there something i could get back?


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Yami_chan
ID: 368958
Level: 21
Posts: 12
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Posted on Thu Feb 22, 2007 05:02:24
this is bs, i lost 800k in the bank and 3 levels, and my half my stats

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Langdon4
ID: 314232
Level: 21
Posts: 51
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Posted on Thu Feb 22, 2007 05:11:02
dam this sucks. i lost 5 mill that i had invested in the bank. if i dont get that back im quitting, and im sure a lot of other people will quit or already have. Im not going to waste time playing a crappy unreliable game.

You changed 2278100 army points for 2278.1 speed
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Amduscius
ID: 390682
Level: 14
Posts: 12
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Posted on Thu Feb 22, 2007 05:24:49
i am jus gr8 dat TC is back...but upset dat i have to create a new account


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Xaerun
ID: 300096
Level: 19
Posts: 19
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Posted on Thu Feb 22, 2007 05:42:09
Guys, ok the game got wiped back a month. Everyone lost stuff. GET OVER IT! It's still a great game, and I lost stuff too, three donator packs, a mansion, and I'd JUST HIT the required stats + stuff for a faction. BIG DEAL. We're all in the same boat.

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monodef
ID: 227593
Level: 14
Posts: 8
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Posted on Thu Feb 22, 2007 05:46:17
its flipping BS i lost 20 mil from R&R games, my ranch, my extra 20 mil that was stored in my faction, my sig, 7 merits, bout 300 points, about 10 dp's... and who the f@#! would keep a god damn receipt for these dp's? u guys r freakin dickheads.

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Smack
ID: 327262
Level: 14
Posts: 7
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Posted on Thu Feb 22, 2007 06:13:33
where is the qulity control, why wasnt someone checking the backups so that you knew that when you had a problem like this that you would only loose 24 hours of data at the most, we have been set back so much, all the hours i have put into this game, for what???????????

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pygamma
ID: 306144
Level: 16
Posts: 1
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Posted on Thu Feb 22, 2007 06:27:35
thx for returning so quickly but now my friend defiance 287947 is having some problems getting back into his torncity account it seams that the email account he used is no longer working and now he cannot retain control of his account common man is there any way that u can help him out he changes password regularly and now he cannot remember a password plz help

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Rendevous
ID: 287947
Level: 24
Posts: 2
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Posted on Thu Feb 22, 2007 06:34:34
good job guys thanks for informing us like this i was having some trouble getting into my account because i would normally change my password regularly and the email account i signed up with is no longer working but i figured it out

THE-ANALYST is my name and if u want to hook up with me mail me only level 1,2&3 i dont deal with upper levels they are strong enough to take care of them self`s. dont just look at my stats and judge i am much more than meets the eye
Forum Main>>Announcements>> VERY IMPORTANT - PLEASE READ
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